Frequently Asked Questions

Welcome to Golden Alphonso Farm! Here are answers to some common questions to help you shop with confidence.

1. Are your Alphonso mangoes genuine Ratnagiri Alphonso?+
Yes, we source our mangoes directly from trusted farms in Ratnagiri, ensuring authentic taste and premium quality.
2. Are the mangoes naturally ripened?+
Absolutely! Our mangoes are naturally ripened without the use of harmful chemicals like carbide.
3. Why do mangoes vary in size and color?+
Mangoes are natural products, so slight variations in size, color, and taste are completely normal and a sign of authenticity.
4. How long does delivery take?+
Orders are usually delivered within 4 BUSINESS DAYS after dispatch, depending on your location.
5. How will my mangoes be packaged?+
We use secure, ventilated packaging to ensure your mangoes reach you fresh and in perfect condition.
6. Can I track my order?+
Yes, once your order is shipped, you will receive a tracking link via email or SMS.
7. What payment methods do you accept?+
We accept payments via secure online payment methods such as UPI, debit/credit cards, and net banking.
8. Is Cash on Delivery (COD) available?+
NO, Cash on Delivery is not available at this time.
9. Can I return the mangoes?+
No, due to the perishable nature of mangoes, we do not accept returns.
10. What if I receive damaged or spoiled mangoes?+
If your order arrives damaged, please contact us within 24 HOURS with photos, and we will assist you with a replacement or refund.
11. Can I cancel my order?+
Orders can be canceled within 2 HOURS of placing them. Once shipped, cancellation is not possible.
12. Can I change my delivery address after placing an order?+
Please contact us immediately. We will try to update it if the order has not been dispatched yet.
13. How can I contact you?+
You can reach us at:
📧 goldenalphonsofarm@gmail.com
📱 8767040962
14. How quickly will I get a response?+
We usually respond within 24 HOURS.
15. Why should I choose Golden Alphonso Farm?+
We deliver farm-fresh, naturally ripened Ratnagiri Alphonso mangoes directly to your doorstep, ensuring premium quality, authenticity, and a great customer experience.